The Science of Customer Retention: Frameworks Every Product Manager Should Use
Feb
20
3:00 PM15:00

The Science of Customer Retention: Frameworks Every Product Manager Should Use

Professor G Shainesh has over three decades of research and teaching experience in India and abroad. He has conducted collaborative research and teaching assignments at the University of Gothenburg (Sweden), University of St. Gallen (Switzerland), HEC Paris, Bocconi University (Milan) to name a few. His research and teaching focus on Digital Marketing Strategies, CRM, Services Marketing and Service Innovations.

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Workshop Summary and closure
Feb
20
5:30 PM17:30

Workshop Summary and closure

Sireesha Gangavarapu is a product management and strategy leader with 18+ years of diverse experience building and scaling enterprise products. She has led intelligent process and workflow automation, Low-code/No-code, AI/GenAI/Agentic AI, and blockchain-powered products and solutions, driving multi-million-dollar revenue growth, customer experiences, and digital transformation.

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