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"Customer- Centric AI: Personalising Product Experiences" by Apoorva Gudla, Eventbrite

Imagine a world where your everyday interactions with products are seamless, tailored to your unique needs and preferences, and anticipate your every move. This vision is not too far fetched, thanks to the convergence of AI, Intelligence of Things (In oT), and ecosystem thinking, transforming traditional products into intelligent, personalised companions. In today's data-driven world, businesses are increasingly seeking ways to personalise product experiences for their customers. This presentation explores the power of AI in enabling personalised experiences that cater to individual user needs and preferences.We will spotlight the synergy between the Intelligence of Things (InOT) and AI-powered personalisation, unlocking possibilities like Context-Aware Personalisation, Predictive Personalisation, and Enhanced User Engagement.The discussion traces the evolution of personalisation, from conventional methods to the AI-driven paradigm. We'll examine how AI's advent has ushered in a new era, empowered by algorithms analysing vast datasets, identifying patterns and making predictions in real-time. Drawing from diverse case studies in industries such as e-commerce and streaming platforms, we'll showcase how AI revolutionises product experiences from a one-size-fits-all approach to a truly customised experience.

Key takeaways include:
1.The role of AI in uncovering hidden insights, enabling real-time personalisation, and ensuring continuous improvement
2.The importance of incorporating AI into product development strategies to create personalised experiences
3.Case studies showcasing the successful implementation of AI-powered personalisation across industries. What lessons can we learn from these examples?
4.Ethical considerations and responsible AI implementation practices to address data privacy, algorithmic bias, and user control
5.Insights into the future of AI-powered personalisation, including AI-powered design, personalisation, and AI-powered ecosystems
6.An illustration like Smart Homes like examples etc

By understanding the power of AI and its potential to create personalised experiences, product managers can effectively navigate the connected world, creating products and services that are not just functional but also deeply personalised, leading to enhanced customer satisfaction, loyalty, and long-term success. AI-powered personalisation is poised to revolutionise the way products are designed, developed, and marketed, and product managers who embrace this technology will be at the forefront of this transformation