Pavan is a seasoned business and product leader with over 18+ years of extensive experience in shaping customer centric B2C and B2B products, guiding them from inception to market dominance. Recognized for his expertise in building and scaling software products, Pavan has a proven track record of propelling global product portfolios to billion-dollar revenues and cultivating user bases in sectors spanning telecom, retail, e-commerce, and EdTech. With pivotal product management roles at industry giants like Bell, Oracle, and Dell, Pavan has garnered a wealth of experience in crafting customer-centric products. His leadership has played a vital role in successfully scaling products, achieving significant milestones in revenue and user reach. Currently serving as the Head of Product at upGrad Group, Pavan spearheads initiatives in acquisition, growth, engagement, retention, and immersive learning experiences, with a focus on enhancing education quality and customer experience on a global scale. Pavan's achievements include being recognized as a 40 under 40 high-performing leader and receiving the Best CX Leader of the Year awards. Committed to global product delivery, customer satisfaction, and championing diversity and inclusion, Pavan embodies a leadership style driven by a profound and lasting impact.