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Conversational Banking – we need to be where our clients are by Hauke Kiesswetter, UBS

UBS has begun the journey to fulfill the need of clients using their preferred app to handle communication and banking on-the-go with their respective bank or client advisor. This whilst in parallel staying compliant with regulatory requirements.

In this session, we use the opportunity to elaborate on ways to improve the user experience by applying AI/bots. I will also speak on both the road starting from the problem statement up to an initial product as well as the challenges that the team has faced along the way.

Hauke Kiesswetter is an IT Consultant and trainer for SW Developers. He works for UBS since 2000 in different Management Roles. He is Project Manager in areas of CRM, Workflow, NTAC, Collaboration, Performance, and Software Product Manager in areas of CMS, Payments, APIs, Communication & Collaboration.

Hauke holds a degree in Computer Science / Artificial intelligence @ university of applied science in Furtwangen, and a number of certifications among which BBA @ OEKREAL Zürich, DAS in Banking @ Swiss finance institute, Project Management @ PMI, and Product Management @ ISPMA.